Frequently Asked Questions
General Questions
What is a prefab home?
What is a prefab home?
A prefab, or prefabricated, home is manufactured in a controlled production facility and then transported to the customer's location for installation and final setup. This process can help streamline production and improve consistency.
What types of homes do you sell?
What types of homes do you sell?
HevenHoom offers a range of prefab homes, tiny homes, modular homes, mobile homes, expandable homes, container homes, kit homes, cabins, ADUs, and backyard homes.
Our homes can be suitable for residential living, vacation properties, guest accommodations, rental properties, offices, and other uses, depending on local regulations.
Where are your homes manufactured?
Where are your homes manufactured?
Our homes are manufactured by our production partners in China and shipped to customers in the countries we currently serve.
Are your homes customizable?
Are your homes customizable?
Customization options depend on the model. Some homes may offer different layouts, finishes, colors, materials, features, and upgrade options.
Please contact us before ordering if you have specific customization requirements.
Do you have a showroom?
Do you have a showroom?
At this time, HevenHoom does not have a public showroom available for visits.
We provide product photos, videos, specifications, floor plans, and customer support to help customers make an informed purchasing decision.
Company & Trust
How can I verify your business?
How can I verify your business?
Customers can contact us to request available business and company information for verification.
How can I make sure my payment is secure?
How can I make sure my payment is secure?
Payments are processed through the payment methods available on our website. We recommend using the official payment instructions provided by HevenHoom and verifying payment details before sending any funds.
Never send payment to an account that has not been confirmed by our team.
Pricing & Payments
What payment methods do you accept?
What payment methods do you accept?
Available payment methods may include secure online card payments and bank transfers, depending on the order and payment options available at checkout.
What is included in the price?
What is included in the price?
The price generally includes the home and the standard features specifically listed on the product page for the selected model.
What is included can vary by model, so please review the product specifications and included features before ordering.
Are there any hidden fees?
Are there any hidden fees?
We aim to make pricing clear before you place an order.
Shipping costs and other applicable charges will be communicated before your order is completed. For DDP shipments, applicable import duties and customs costs included under the DDP shipment are handled according to the DDP terms.
Shipping & Delivery
Where do you ship?
Where do you ship?
HevenHoom currently offers DDP shipping to:
- 🇺🇸 United States
- 🇬🇧 United Kingdom
- 🇦🇺 Australia
- 🇨🇦 Canada
What does DDP shipping mean?
What does DDP shipping mean?
DDP stands for Delivered Duty Paid.
Under our DDP shipping arrangement, HevenHoom arranges the shipping and handles the applicable import duties and customs process included under the DDP shipment.
How long does delivery take?
How long does delivery take?
Estimated shipping times after the home is ready for shipment are:
- 🇺🇸 United States: 10-24 business days
- 🇬🇧 United Kingdom: 18-30 business days
- 🇦🇺 Australia: 20-35 business days
- 🇨🇦 Canada: 10-24 business days
Actual delivery times may vary depending on the model, production schedule, destination, transportation, ports, customs, weather, and other circumstances.
Can I check shipping costs before ordering?
Can I check shipping costs before ordering?
Yes. Shipping information can be provided based on your selected home and delivery location.
For an accurate shipping estimate, provide your home model, city, state or province, and ZIP or postal code.
Are taxes and import duties included?
Are taxes and import duties included?
For DDP shipments, applicable import duties and customs costs covered under the DDP shipment are handled according to the shipping terms provided for your order.
Will I need equipment to unload the home?
Will I need equipment to unload the home?
Depending on the home model and delivery location, you may need a crane, forklift, or other suitable unloading equipment.
We will provide relevant delivery requirements based on your selected model.
Do you handle installation?
Do you handle installation?
HevenHoom manufactures and delivers the homes. Unless specifically stated on your order, installation, foundation work, utility connections, and local setup are the customer's responsibility.
Will I need local contractors?
Will I need local contractors?
In many cases, yes.
Customers may need local professionals for foundation preparation, installation, electrical work, plumbing, permits, utility connections, and other site work.
What do I need before delivery?
What do I need before delivery?
Before delivery, you should make sure your property is ready, including:
- Suitable foundation or installation area
- Required permits
- Adequate access for delivery
- Space for unloading
- Required utilities
- Any necessary crane or unloading equipment
Permits & Regulations
Do I need permits for a prefab or tiny home?
Do I need permits for a prefab or tiny home?
Permit and zoning requirements vary by location.
Customers are responsible for checking local building codes, zoning regulations, permits, inspections, foundation requirements, and other applicable rules before ordering.
Are your homes built to international standards?
Are your homes built to international standards?
Our homes are manufactured using controlled production processes. Specific standards, materials, specifications, and available upgrades vary by model.
If you have specific local requirements, contact us before ordering so we can discuss the available options.
Can I use a prefab home as a guest house or rental?
Can I use a prefab home as a guest house or rental?
Many of our homes can be used for purposes such as guest accommodations, vacation properties, backyard homes, offices, farm stays, and rental properties, subject to local laws and regulations.
Always confirm permitted use with your local authorities before purchasing.
Utilities & Features
Do the homes include plumbing and electrical systems?
Do the homes include plumbing and electrical systems?
This depends on the model and configuration.
Please check the individual product page for details about included plumbing, electrical systems, fixtures, and other features.
Are your homes insulated?
Are your homes insulated?
Yes, many of our homes include insulation. The insulation type and specifications vary by model.
Can insulation be customized for cold or hot climates?
Can insulation be customized for cold or hot climates?
Depending on the model, insulation can be customized or upgraded for different climate conditions.
Contact us with your location and climate requirements, and we can help identify available options for your selected home.
Can the homes be used off-grid?
Can the homes be used off-grid?
Some models can be adapted for off-grid applications with options such as solar power, water storage, and alternative utility systems.
Available options depend on the model.
Are appliances included?
Are appliances included?
Appliances and other interior features vary by model.
Please check the product specifications to see exactly what is included with your selected home.
Orders & Customer Support
How do I place an order?
How do I place an order?
Choose your preferred home on HevenHoom.com and follow the ordering process provided on the product page and checkout.
For high-value or customized orders, you can also contact our team before purchasing.
Can I change my order after placing it?
Can I change my order after placing it?
Because many homes are made-to-order or customized, changes may not be possible once production or procurement has started.
Contact us as soon as possible if you need to request a change.
Can I cancel my order?
Can I cancel my order?
Cancellation depends on the status of your order.
If production or procurement has already started, cancellation may not be possible or may be subject to costs already incurred.
Please see our Refund & Return Policy for more information.
Can I track my shipment?
Can I track my shipment?
Yes. Shipping updates and available tracking information will be provided once your order has been dispatched.
What if my home arrives damaged?
What if my home arrives damaged?
If your home or shipment arrives damaged, take clear photos and videos of the damage, packaging, and shipping labels.
Contact us as soon as possible so our team can review the issue and assist you.
What if I receive the wrong product?
What if I receive the wrong product?
Contact us within 48 hours of delivery and provide your order number, photos of the product received, and relevant packaging or shipping information.
Our team will review the issue and determine the appropriate solution.
Do you provide after-sales support?
Do you provide after-sales support?
Yes. Our team can assist with product questions, order information, shipping updates, and general customer support.
Financing
Do you offer financing?
Do you offer financing?
Financing availability may vary. Please contact our team to ask about the current payment or financing options available for your order.
How can I ask about financing?
How can I ask about financing?
Contact us at:
Can I pay for my home in installments?
Can I pay for my home in installments?
Installment options may be available for eligible orders. Any available payment plan, deposit, schedule, and terms will be provided before you agree to the arrangement.
Are there any financing fees?
Are there any financing fees?
Any applicable fees or charges will be disclosed before you agree to a financing or installment arrangement.
Can I pay my balance early?
Can I pay my balance early?
If an installment arrangement is available for your order, you can contact our team to ask about early payment options.
What happens if I miss a payment?
What happens if I miss a payment?
If you have an approved payment plan and expect to miss a payment, please contact us as soon as possible so we can discuss the situation and review the terms of your agreement.
Contact Us
How can I contact HevenHoom?
How can I contact HevenHoom?
Call Us:
+1 320-302-2401
Email:
info@hevenhoom.com
Address:
73 E 4th St, Apt 5C
New York, NY 10003, USA
Working Hours:
24 Hours a Day, 7 Days a Week