Privacy Policy

Last Updated: September 18, 2026

Welcome to HevenHoom ("HevenHoom," "we," "our," or "us"). This Privacy Policy explains how we collect, use, store, and share your personal information when you visit hevenhoom.com, contact us, or purchase products from our website.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you use our website, contact us, or place an order, we may collect information such as:

• Contact Information: Name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order details, delivery information, and purchase history.

• Payment Information: Payment and billing details needed to process your order. Payment information is processed securely by third-party payment providers.

• Customer Support Information: Information you provide when contacting us about an order, product, shipping, or other questions.

b. Device and Website Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Links clicked

• Time spent on our website

• Referring website or URL

• Other website usage information

c. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our website, and improve our services.

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide customer support

• Respond to questions and inquiries

• Provide information about our products and services

• Improve our website and customer experience

• Analyze website traffic and usage

• Send marketing communications when permitted by law

• Prevent fraud, misuse, and unauthorized activity

• Comply with legal and regulatory requirements

• Protect our rights, customers, and business

3. Legal Basis for Processing Personal Information

Where applicable, we process personal information under the following legal bases:

• Performance of a Contract: To process your order, payment, and delivery.

• Consent: When you have given us permission to use your information for a specific purpose, such as certain marketing communications.

• Legitimate Interests: To operate, improve, secure, and manage our website and business.

• Legal Obligations: When we need to process information to comply with applicable laws or legal requirements.

4. How We Share Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

• Payment Providers: To securely process payments.

• Shipping and Logistics Providers: To arrange and deliver your order.

• Technology and Service Providers: To operate our website, store information, provide analytics, and support our business.

• Marketing and Analytics Providers: Where permitted, to help us understand website activity and communicate with customers.

• Legal or Government Authorities: When required by law or legal process.

We do not share your personal information with third parties except as described in this Privacy Policy or when otherwise permitted or required by law.

5. International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence. These countries may have different data protection laws.

Where required, we take appropriate steps to protect personal information when it is transferred internationally and comply with applicable data protection requirements.

6. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information.

These rights may include:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to applicable legal requirements.

• Restriction: Request that we restrict certain processing of your information.

• Objection: Object to certain uses of your personal information.

• Data Portability: Request a copy of certain personal information in a commonly used format.

• Withdraw Consent: Withdraw consent where we rely on your consent to process your information.

To exercise your privacy rights, contact us using the information provided in the Contact Us section below.

7. Marketing Communications

If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link included in the email.

You can also contact us directly to request that we stop sending marketing communications.

We may still send important non-marketing communications, such as order confirmations, shipping updates, and customer service messages.

8. Data Security

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required, we may securely delete or anonymize it.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or payment providers.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those third parties before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

HevenHoom
Website: hevenhoom.com
Email: info@hevenhoom.com

We will review and respond to privacy-related requests in accordance with applicable law.