Shipping & Delivery

At HevenHoom, we make shipping simple. We offer DDP (Delivered Duty Paid) shipping for our homes to customers in the United States, United Kingdom, Australia, and Canada.

1. Shipping Method

We only offer DDP shipping.

DDP means HevenHoom arranges the shipping and handles the applicable import duties and customs process included under the DDP shipment.

You do not need to arrange international shipping yourself.

2. Delivery Times

We offer DDP shipping to customers in the United States, United Kingdom, Australia, and Canada. Delivery times are estimated and may vary depending on the home model, production time, destination, and shipping conditions.

Estimated shipping times:

• 🇺🇸 United States: 10-24 business days

• 🇬🇧 United Kingdom: 18-30 business days

• 🇦🇺 Australia: 20-35 business days

• 🇨🇦 Canada: 10-24 business days

Important: These are estimated shipping times after the home is ready for shipment. Your exact delivery timeline will be confirmed based on your model and delivery location.

For large homes and special orders, delivery may take longer.

3. Delivery to Your Property

Before delivery, customers are responsible for making sure the property is ready to receive the home.

Depending on the home and property, this may include:

• Preparing the foundation or ground

• Obtaining required local permits

• Preparing access for the delivery vehicle

• Preparing utilities such as water and electricity

• Arranging a crane or unloading equipment if required

Requirements may vary depending on your location and the home you purchase.

4. Tracking & Delivery Updates

Once your order is shipped, we will provide available shipping and delivery updates.

Because our homes are large shipments, tracking information may be different from standard package deliveries.

5. Shipping Delays

Delivery times are estimates and may be affected by circumstances outside our control, including:

• Weather conditions

• Port delays

• Transportation delays

• Customs processing

• Unexpected logistics issues

If a delay occurs, we will provide an update when information is available.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including the full delivery address, city, state/province, and ZIP or postal code.

Additional costs caused by incorrect or incomplete delivery information may be the customer's responsibility.

7. Need a Shipping Quote?

For an accurate shipping and delivery estimate, please provide:

• Home model

• Delivery country

• City

• State or province

• ZIP or postal code

Our team will confirm the available shipping options and estimated delivery timeline for your location.

HevenHoom | Modern Homes | Delivery Across USA, UK, Australia & Canada