Terms and Conditions

Welcome to HevenHoom ("HevenHoom," "we," "our," or "us"). These Terms and Conditions govern your use of hevenhoom.com (the "Website") and your purchase of products from us.

By accessing or using our Website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our Website or place an order.

1. General Terms

Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to use our Website and place an order.

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date.

Your continued use of the Website after changes are posted means you accept the updated Terms and Conditions.

2. Use of the Website

We work to keep the information on our Website accurate and up to date. However, product availability, specifications, images, dimensions, features, and prices may change from time to time.

You agree not to:

• Use the Website for unlawful or fraudulent purposes

• Attempt to interfere with or damage the Website

• Access areas of the Website without authorization

• Use bots, crawlers, scraping tools, or other automated systems to collect Website content without our permission

• Copy or misuse our content, images, product information, or branding for commercial purposes without written permission

3. Products and Product Information

We make reasonable efforts to display our homes and products accurately.

Product images may be for illustration purposes and actual colors, finishes, materials, layouts, or other details may vary slightly.

Product specifications, dimensions, features, layouts, and included items may vary by model.

Before placing an order, customers should carefully review the product page, specifications, floor plan, included items, shipping information, and any available customization details.

4. Orders and Payments

Order Acceptance

Submitting an order does not automatically guarantee acceptance.

We reserve the right to review and accept or decline an order based on product availability, payment verification, shipping requirements, or other legitimate business reasons.

Pricing

Prices displayed on our Website are shown in the currency indicated on the Website.

Prices may change at any time before an order is confirmed.

Once an order has been confirmed, the applicable price will be communicated to the customer.

Payment

We may offer different payment methods through third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

Payment providers may have their own terms and privacy policies.

Order Changes and Cancellations

Because many of our homes may be made-to-order or customized, changes or cancellations may not be possible once production or procurement has started.

If you need to change or cancel an order, please contact us as soon as possible.

Any cancellation or refund will be handled according to our Refund & Return Policy and applicable law.

5. Shipping and Delivery

HevenHoom currently offers DDP shipping to:

• 🇺🇸 United States

• 🇬🇧 United Kingdom

• 🇦🇺 Australia

• 🇨🇦 Canada

DDP means that HevenHoom arranges the shipping and handles the applicable import duties and customs process included under the DDP shipment.

Delivery times are estimates and may vary depending on the home model, production time, destination, transportation, ports, customs, weather, and other circumstances.

For complete information about shipping and delivery, please see our Shipping & Delivery Policy.

Customers are responsible for ensuring that their property is accessible and prepared to receive the home.

This may include preparing the foundation, obtaining required permits, preparing utilities, and arranging suitable access or unloading equipment when required.

6. Local Laws, Permits and Property Requirements

Customers are responsible for determining whether a particular home is suitable and permitted for use on their property.

Before purchasing, customers should check applicable:

• Building codes

• Zoning regulations

• Permit requirements

• Inspection requirements

• Foundation requirements

• Utility requirements

• Property restrictions

• Home size and placement requirements

HevenHoom does not guarantee that a particular home will be approved by local authorities or permitted for use on a specific property.

7. Returns and Refunds

Our returns, refunds, cancellations, damaged deliveries, and product issue procedures are explained in our Refund & Return Policy.

By placing an order, you agree to review and follow the applicable terms of that policy.

Nothing in our Refund & Return Policy or these Terms and Conditions is intended to remove any consumer rights that cannot legally be excluded.

8. Intellectual Property

All content on the Website, including but not limited to:

• Logos

• Brand names

• Product images

• Product descriptions

• Graphics

• Text

• Videos

• Website design

• Page layouts

is owned by HevenHoom or used with permission and may be protected by copyright, trademark, or other intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or commercially use our content without our prior written permission.

9. Third-Party Services

Our Website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

These third parties may have their own terms and privacy policies.

HevenHoom is not responsible for the independent policies or practices of third-party services.

10. Website Availability

We make reasonable efforts to keep our Website available and functioning properly.

However, we do not guarantee that the Website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the Website for maintenance, updates, security, or other operational reasons.

11. Limitation of Liability

To the fullest extent permitted by applicable law, HevenHoom will not be responsible for losses or damages resulting from circumstances outside our reasonable control.

This may include delays caused by:

• Weather

• Transportation issues

• Port congestion

• Customs processing

• Government actions

• Natural disasters

• Labor disruptions

• Technical failures

• Other circumstances beyond our reasonable control

Nothing in these Terms limits liability or consumer rights that cannot legally be limited or excluded under applicable law.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising from your unlawful use of the Website, violation of these Terms, or misuse of our products or services.

13. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Termination

We may suspend or terminate access to the Website if we reasonably believe that a user has violated these Terms, engaged in fraudulent or unlawful activity, or attempted to interfere with the Website.

Termination does not affect any rights or obligations that arose before termination.

15. Governing Law

These Terms and Conditions will be governed by applicable law.

Where required by applicable consumer protection laws, customers may also have rights under the laws of their country, state, or region that cannot be excluded by these Terms.

16. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Call Us

+1 320-302-2401

Get in Touch

info@hevenhoom.com

Address

HevenHoom
73 E 4th St, Apt 5C
New York, NY 10003, USA

17. Agreement

By using hevenhoom.com or placing an order through our Website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them, subject to any rights provided to you under applicable law.